The Administrative Quality Department is one of the departments affiliated with the Deanship of ‎Planning, Development, and Quality, which is mainly concerned with the quality of administrative work ‎and the services resulting from it, whether for employees, students, or any external parties.
The ‎department tasks, activities, and responsibilities vary in terms of participating in drawing up policies ‎and instructions, defining responsibilities and powers, developing the administrative system, and ‎participating in its computerization process.‎
The department follows up on the achievements of the supporting deanships and administrative ‎departments in the field of quality, as it evaluates work mechanisms and measures the extent to ‎which its objectives are achieved in order to consolidate the concept of continuous development and ‎improvement.‎

Building an optimal administrative system compared to the national universities.‎

Achieving administrative excellence in a way that serves the public interest as quickly as possible and ‎with the best quality.‎

‎•‎ Participate in establishing university policies and instructions.‎
‎•‎ Formulate job descriptions and propose responsibilities and powers for each job position.‎
‎•‎ Participate in preparing the required organizational structural modifications.‎
‎•‎ Prepare the annual internal audit plan, and report the output.‎
‎•‎ Draft the necessary administrative work procedures.‎
‎•‎ Follow up on the adoption and application of procedures in various departments.‎
‎•‎ Prepare preventive actions and plans based on internal audits and follow up on their ‎implementation.‎
‎•‎ Determine the performance indicators of administrative departments, measurement tools, and ‎their measurement standards.‎
‎•‎ Follow up the process of measuring the performance of administrative departments and provide ‎development and corrective actions that will raise performance.‎
‎•‎ Develop a system of complaints and suggestions in the university.‎
‎•‎ Create a culture of quality in the university.‎

Hiba Awartani
Director of Quality Management Department
Room Number:
Phone: +970 9 2688199 | Extension: 2006
Email: [email protected]